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Support

FAQ

  • The SQuape S[even]
  • The SQuape N[duro]
  • The SQuape MECANIC
  • The SQuape E[c]
  • The SQuape E[motion]
  • The SQuape X[dripper]
  • The SQuape X[s]
  • The SQuape X[dream]
  • The SQuape R[s]
  • The SQuape R[eloaded]
  • The SQuape V1
The SQuape S[even]
The SQuape N[duro]
  • I got dry hits.
  • - Open the liquidcontrol clockwise (see manual).
    - Is there still enough liquid in the tank?
    - There is too much cotton in the tank. The pockets should only be fluffed with cotton. With the DL version, cut the cotton at the edge of the deck. If necessary eventhin out a bit. With the MTL version, cut off the cotton slightly away from the deck.
    - Do not stuff the cotton into the pockets, just lay it down.

  • I got some leakage – liquid is draining out of the afc hole.
  • - Did you assemble the closing ring?
    - Is the Top Cap Ring completely closed so that the red orings are no longer visible in the filling holes?
    - Are the small o-rings on the sides of the deck in place?
    - Is the glass defective?
    - Is the cotton fluffy in the pockets?
    - Is it time to change the coil and cotton because the cotton has become over saturated over time?
    - Have you filled the SQuape N[duro] only in the "closed" and "remove" mode?

  • I can not or only with difficulty move the tank and thus the liquid and airflow control.
  • - Remove the Closing Ring from the tank and check if a foreign object is trapped.
    - Is the Closing Ring inserted correctly?
    - Was the Closing Ring lubricated with VG or liquid before insertion?
    - Has the deck slid up? This can happen if the center pin protrudes too much from the 510 connector and the base is screwed with considerable force onto a socket or mod that does not have a spring loaded pin. If yes, please contact our support. We will explain how you can fix this. support@squape.ch

  • No contact with the mod.
  • Unscrew the centerpin a little . If this does not help, contact support@squape.ch.

  • How often do I have to clean the SQuape N[duro]?
  • From time to time it is necessary to unscrew the center pin and wipe it with a cloth. We recommend cleaning the SQuape N[duro] occasionally with running water or an ultrasonic bath. Never clean with a dishwasher.

  • My glass is shattered.
  • Glasses for the Squape N[duro] can be purchased as spare parts.

  • My Top Cap ring moves too heavy / too light
  • You can remove the ring from the chimney and replace the o-ring underneath with one from the spare set. O-rings have different tolerances and can influence the resistance of the rotation.

  • How do I get a SQuape N[duro]?
  • The shop list can be found on our partner page or directly on shop.squape.ch/en

  • Where can I get more information and tips?
  • Facebook-Group: https://www.facebook.com/groups/squape.stattqualm.official

    e-mail support@squape.ch.

    YouTube: https://www.youtube.com/user/StattQualm/playlists

The SQuape MECANIC
  • How do I place the battery in the Mecanic?
  • We recommend inserting the battery with the plus pointing downwards, i.e. towards the button. But it is also possible the other way round as long as the battery is in perfect condition.

  • How far should the centerpin protrude from the atomiser in the 510 connection?
  • It should protrude at least 1mm. However, we recommend that the centerpin be screwed out so that it slightly protrudes beyond the O-ring in the TopCap of the Mecanic.

  • How do I insert the push button into the bottom ring?
  • Always visible to the outside with the SiChro logo. So that the internal ring magnet looks towards the magnet in the switch unit.

  • My Mecanic doesn't always fire. Rarely occurs, however. Sometimes the button gets a little warm. What can I do?
  • The switch of the Mecanic needs a short acclimatisation time at the beginning. It is best to always press the push button directly and a little tighter. After a short time you get the hang of it. However, the set screw may not be tightened properly or the center pin of the atomiser is not positioned enough above the O-ring. So tighten the adjusting screw a little and/or unscrew the center pin of your atomiser a little.

  • My Mecanic fires very rarely and hardly noticeably. What can I do?
  • If it is difficult to operate, there may be dirt in the button and switch. Rinse it under running water and remove the dirt with a microfibre or paper towel. Important: Allow to dry well afterwards! If this won’t work, please get in contact with support@squape.ch.

  • My button keeps getting very hot. What could be the reason for this?
  • This may be because the battery is not suitable for setup in the atomiser. So only use batteries that match your setup. Also make sure to use only impeccable batteries. No dents should be visible on the battery as a whole. The protective cover must also be free of defects.

  • How do I clean the threads on the Mecanic?
  • It is best to use a toothbrush. If it is stubborn dirt, try to clean it away with a little toothpaste and water. Rinse thoroughly and leave to dry.

The SQuape E[c]
  • I got dry hits.
  • Open the liquid control anti clockwise. Do you have enough liquid in your tank? You might have too much cotton placed in your deck. The cotton shall be placed very fluffy into the liquid channels and pockets (Deck Be).

  • I got some leakage – liquid is draining out of the afc holes.
  • A leakage is often due to the wrong placement of the cotton:

    - Deck We: Place cotton, mesh or silica deeper into the liquid channel. Place the cotton fluffy into the horizontal liquid channels. You should feel a slightly resistance while you pulling the cotton trough your coil.

    - Deck Be: Put more cotton into the pockets. The liquid hole must be covered with cotton (inside the deck).

    - Deck De: the cotton must be cut flush at the end of the channels and sit fully into the channels.

    If your SQuape E[motion] leaks right after filling, that means you haven’t closed the liquid control completely. You need to turn the locking cap 2/3 clockwise. Make sure you are on „closed“ mode. Only fill the SQuape E[motion] in „closed“ mode!

  • „No atomizer found“
  • Slightly unscrew the centerpin. If this won’t work, please get in contact with support@squape.ch.

  • How many times do I have to clean the SQuape E?
  • You might have to clean the centerpin from time to time. Just wipe it off with a paper towel. We recommend to clean the atomizer with water or ultrasonic cleaner. Never use a dishwasher!

  • I can not remove the deck.
  • You got different possibilities:

    - Remind, the deck can always be removed. Please pull the deck straight – otherwise it can be tilled!

    - Put the base into a freezer for about 30 min. - Rubberband (supplied SQ Grip Band), paper towel or something similar, which helps to protect the deck.

    - Pull with pliers (be careful and protect the deck and the pliers) – pull straight.

    - Do not touch the unprotected deck with pliers.

    - you can use a rubber grip of a pair of pliers

  • I can turn the afc ring too easy or too hard
  • Replace the o-ring with an o-ring from the replacement set. (o-rings have tolerances and these change noticeably the resistance). At all events, moisten the o-ring with some liquid.

  • Where do I get a SQuape E[motion]?
  • The shop list can be found on our partner page or directly on shop.squape.ch/en

  • Where can I get more information and tips?
  • Check our Facebook group: https://www.facebook.com/groups/squape.stattqualm.official

  • Where can I find reviews and tutorials of the SQuape E[motion]?
  • https://www.youtube.com

The SQuape E[motion]
  • I got dry hits.
  • Open the liquid control anti clockwise. Do you have enough liquid in your tank? You might have too much cotton placed in your deck. The cotton shall be placed very fluffy into the liquid channels and pockets (Deck Be).

  • I got some leakage – liquid is draining out of the afc holes.
  • A leakage is often due to the wrong placement of the cotton:

    - Deck We: Place cotton, mesh or silica deeper into the liquid channel. Place the cotton fluffy into the horizontal liquid channels. You should feel a slightly resistance while you pulling the cotton trough your coil.

    - Deck Be: Put more cotton into the pockets. The liquid hole must be covered with cotton (inside the deck).

    - Deck De: the cotton must be cut flush at the end of the channels and sit fully into the channels.

    If your SQuape E[motion] leaks right after filling, that means you haven’t closed the liquid control completely. You need to turn the locking cap 2/3 clockwise. Make sure you are on „closed“ mode. Only fill the SQuape E[motion] in „closed“ mode!

  • I can’t turn the liquid control.
  • You close the liquid control clockwise. If you turn anti clockwise you open the liquid control (2/3 rotation). Disassemble the tank, especially the chimney and locking cap. Please have a look at the manual. Clean everything with water, let it dry and lubricate the orings and threads with VG or liquid. If this won’t work, please get in contact with support@squape.ch.

  • „No atomizer found“
  • Slightly unscrew the centerpin. If this won’t work, please get in contact with support@squape.ch.

  • How many times do I have to clean the SQuape E?
  • You might have to clean the centerpin from time to time. Just wipe it off with a paper towel. We recommend to clean the atomizer with water or ultrasonic cleaner. Never use a dishwasher!

  • I can not remove the deck.
  • You got different possibilities:

    - Remind, the deck can always be removed. Please pull the deck straight – otherwise it can be tilled!

    - Put the base into a freezer for about 30 min.

    - Rubberband (supplied SQ Grip Band), paper towel or something similar, which helps to protect the deck.

    - Pull with pliers (be careful and protect the deck and the pliers) – pull straight.

    - Do not touch the unprotected deck with pliers.

    - you can use a rubber grip of a pair of pliers

  • I can turn the afc ring too easy or too hard
  • Replace the o-ring with an o-ring from the replacement set. (o-rings have tolerances and these change noticeably the resistance). At all events, moisten the o-ring with some liquid.

  • My glass is cracked
  • Glasses for the Squape E[motion] can be purchased as spare parts. Alternatively, a spare glass of the SQuape X can be used (these have the same size).

  • Where do I get a SQuape E[motion]?
  • The shop list can be found on our partner page or directly on shop.squape.ch/en

  • Where can I get more information and tips?
  • Check our Facebook group: https://www.facebook.com/groups/squape.stattqualm.official

  • Where can I find reviews and tutorials of the SQuape E[motion]?
  • https://www.youtube.com

The SQuape X[dripper]
  • The wire is cut when assembling.
  • Soft wires, like NI200 or NiFe and thin wires <0.3mm could be cut by excessive tightening. Place the wire in the hole (centrally) and tighten gently with the hex wrench in the grub screw. Insert the hex wrench with the long side so you apply less force.

  • No contact to the mod, „no atomizer »
  • Unscrew the centerpin a little. If this does not help, contact support@squape.ch.

  • How to clean the SQuape X?
  • There is a need from time to time to unscrew the centerpin and wipe it with a cloth. Condensed water can work its way down to the centerpin despite the sealing protection. We recommend to clean the SQuape X with running water or in an ultrasonic bath. Never clean in a dishwasher.

  • The tank can not be put on the base.
  • Remove the closing ring (see picture in the manual) with a tweezer or paper clip and set it on your deck (see added flyer).

  • What size of coil do you recommend?
  • We recommend an inner diameter of 2.5mm for the coils placed on the side. If you like to place a coil in the middle you can build 3 – 4mm coils.

  • How to get a SQuape X?
  • The shop list can be found on our partner page or directly on shop.squape.ch/en

  • Where do I get more infos and tipps?
  • Check our Facebook group: https://www.facebook.com/groups/squape.stattqualm.official

The SQuape X[s]
  • My SQuape X is leaking or has got some drops between the tank and base.
  • Cotton must be placed in front of the liquid holes and the channels. Use the supplied hex wrench to place the cotton into the right position. For liquids with lower VG percentage use a little more cotton and push it a bit more to the liquid holes and channels. Do not press, but to make sure it sits well. It is extremely important that no cotton is on the deck ledge. Use a good amount of cotton to fill the deck. For example, it helps to place cotton in the middle of the deck to build a bridge between the two coils. We recommend to change the cotton periodically. Certain cotton varieties can collapse and then no longer store the liquid sufficiently.

  • I get dry hits.
  • The cotton was probably pressed too firmly to the liquid holes and the channels within the deck. Either loosen the cotton slightly or lay new cotton.

  • The wire is cut when assembling.
  • Soft wires, like NI200 or NiFe and thin wires <0.3mm could be cut by excessive tightening. Place the wire in the hole (centrally) and tighten gently with the hex wrench in the grub screw. Insert the hex wrench with the long side so you apply less force.

  • No contact to the mod, „no atomizer »
  • Unscrew the centerpin a little. If this does not help, contact support@squape.ch.

  • How to clean the SQuape X?
  • There is a need from time to time to unscrew the centerpin and wipe it with a cloth. Condensed water can work its way down to the centerpin despite the sealing protection. We recommend to clean the SQuape X with running water or in an ultrasonic bath. Never clean in a dishwasher.

  • The TopCap can not be closed properly.
  • Remove the tank from the base, use a 4mm hex wrench, insert from below into the chimney and tighten it. Then the TopCap will close all the way.

  • The tank can not be put on the base.
  • Remove the closing ring (see picture in the manual) with a tweezer or paper clip and set it on your deck (see added flyer).

  • What size of coil do you recommend?
  • We recommend an inner diameter of 2.5mm for the coils placed on the side. If you like to place a coil in the middle you can build 3 – 4mm coils.

  • Loose or hard to turn AFC ring
  • Replace the o-ring with an o-ring from the replacement set. O-rings do have tolerances.

  • My glass is broken.
  • You’ve got a spare glass included to your set.

  • How to get a SQuape X?
  • The shop list can be found on our partner page or directly on shop.squape.ch/en

  • Where do I get more infos and tipps?
  • Check our Facebook group: https://www.facebook.com/groups/squape.stattqualm.official

The SQuape X[dream]
  • My SQuape X is leaking or has got some drops between the tank and base.
  • Cotton must be placed in front of the liquid holes and the channels. Use the supplied hex wrench to place the cotton into the right position. For liquids with lower VG percentage use a little more cotton and push it a bit more to the liquid holes and channels. Do not press, but to make sure it sits well. It is extremely important that no cotton is on the deck ledge. Use a good amount of cotton to fill the deck. For example, it helps to place cotton in the middle of the deck to build a bridge between the two coils. We recommend to change the cotton periodically. Certain cotton varieties can collapse and then no longer store the liquid sufficiently.

  • I get dry hits.
  • The cotton was probably pressed too firmly to the liquid holes and the channels within the deck. Either loosen the cotton slightly or lay new cotton.

  • The wire is cut when assembling.
  • Soft wires, like NI200 or NiFe and thin wires <0.3mm could be cut by excessive tightening. Place the wire in the hole (centrally) and tighten gently with the hex wrench in the grub screw. Insert the hex wrench with the long side so you apply less force.

  • No contact to the mod, „no atomizer »
  • Unscrew the centerpin a little. If this does not help, contact support@squape.ch.

  • How to clean the SQuape X?
  • There is a need from time to time to unscrew the centerpin and wipe it with a cloth. Condensed water can work its way down to the centerpin despite the sealing protection. We recommend to clean the SQuape X with running water or in an ultrasonic bath. Never clean in a dishwasher.

  • The TopCap can not be closed properly.
  • Remove the tank from the base, use a 4mm hex wrench, insert from below into the chimney and tighten it. Then the TopCap will close all the way.

  • The tank can not be put on the base.
  • Remove the closing ring (see picture in the manual) with a tweezer or paper clip and set it on your deck (see added flyer).

  • What size of coil do you recommend?
  • We recommend an inner diameter of 2.5mm for the coils placed on the side. If you like to place a coil in the middle you can build 3 – 4mm coils.

  • Loose or hard to turn AFC ring
  • Replace the o-ring with an o-ring from the replacement set. O-rings do have tolerances.

  • My glass is broken.
  • You’ve got a spare glass included to your set.

  • How to get a SQuape X?
  • The shop list can be found on our partner page or directly on shop.squape.ch/en

  • Where do I get more infos and tipps?
  • Check our Facebook group: https://www.facebook.com/groups/squape.stattqualm.official

The SQuape R[s]
The SQuape R[eloaded]
The SQuape V1

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